Questions, answered.

Not at all. Most clients hand over a key or share an access code. Our team is fully vetted and insured, and we work to your home brief regardless of attendance.

Yes. We assign a small, returning team to each home so your preferences are learned, not relearned. In rare cases of holiday or illness, we will introduce a vetted substitute in advance.

Low-VOC, residue-free formulations safe around children, animals, art and antiques. We carry specialised products for marble, brass, and natural stone on request.

Reschedule or pause any visit from your client account with 24 hours' notice — no fee, no call required.

Never. We quote per visit, fixed in advance. Our work is judged by the finish, not the clock.

Fully — £5m public liability and treasures cover for high-value contents.